What is the main focus of Total Quality Management (TQM)?

The main focus of Total Quality Management (TQM) is to involve all employees in the continuous improvement of quality across the organization. TQM is a comprehensive management approach that emphasizes the importance of every individual’s participation in the process of enhancing the quality of products and services. By fostering a culture where every employee is encouraged to contribute to quality improvements, organizations can achieve higher levels of customer satisfaction, reduce errors, and enhance operational efficiency.

This inclusive approach not only builds a strong commitment to quality but also creates a shared vision of excellence, leading to better team collaboration and communication. While improving product features, enhancing customer service, and reducing costs are important considerations in business, they are typically seen as outcomes or benefits of successfully implementing TQM rather than the core focus. The essence of TQM lies in its systematic engagement of the entire workforce in the mission of achieving quality excellence.