In change management, which term best describes the process of addressing employee resistance?

In change management, the term that best describes the process of addressing employee resistance is negotiating. Negotiating involves discussing the changes with employees, understanding their concerns, and finding common ground or solutions that can help ease their apprehensions. This process is essential for successfully implementing change because it fosters a collaborative environment where employees feel heard and valued, which can reduce resistance to change.

Providing a platform for employees to express their worries and contribute to the solution not only addresses their resistance but also empowers them to participate actively in the change process.

While terms like coping and facilitating may also be part of the broader picture of managing change, they do not specifically capture the interactive and dialogue-driven nature of addressing resistance. Overcoming may imply an approach where resistance is simply dismissed or ignored, rather than actively engaged with through negotiation and dialogue, potentially leading to unresolved issues among employees.